Team,

This is very important.  If we get anymore emails or calls stating that Omron connect users data has been exposed we have a very specific message to email them or state.  Omron also wants to listen to the calls.

We need screen shots of the message or they can even forward it to our support email address omronhealthcaresupport@omron.com email address but please email them first so they can just reply and we keep all this activity in one case.

Hello, my name is Jennifer. 

Thank you for getting in touch with us at Omron Healthcare. We are passionate about improving people’s lives and contributing to a better society.

Thank you for reaching out to us and bringing this important matter to our attention. We take your concerns and the security of our consumers information very seriously. We are conducting an internal review of our systems and processes to investigate this situation further.  To assist us with our investigation, any additional information you can provide—such as a screenshot or a copy of the alert you received—would be extremely helpful. This will allow us to better understand the issue and address it promptly.

We are fully committed to protecting your personal data, and we will follow up with you as soon as our investigation is complete. In the meantime, if you need assistance with changing your password or managing your account on the app, please don’t hesitate to let us know, and we can walk you through the process step by step.

Thank you again for your patience and understanding. We appreciate your trust and will keep you updated.

If you have any questions or concerns, please refer to our Frequently Asked Questions page or click on the Live Chat button at OmronHealthcare.com. You can also call our Consumer Support Center at 800-634-4350, Monday through Friday, 8:30 a.m. to 4:30 p.m. CST. For Canadian residents, please visit OmronHealthcare.ca.

Sincerely, Omron Consumer Service Representative